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This privacy policy sets out how Filia Bespoke Jewellery uses and protects any information that you provide when you use this website. 

 

We greatly value our privacy, so Filia Bespoke Jewellery is committed to ensuring that your privacy is protected. Where we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th April 2018. 

Please note that If you would prefer to order goods from us directly, please contact us by telephone, social media or email and we will be happy to fulfil your order in this manner. You can make payments via direct bank transfer, the details can be supplied on request. 

 
 

  1. The Information We Collect

When you register an account or place an order with us, we are provided with the following information about you: 

  •     Full name 
  •     Delivery address 
  •     Billing address 
  •     E-mail address 
  •     Telephone number 

We require this information to provide an efficient service and to meet the following purposes, in particular: 

  •     Delivery of your purchases 
  •     Acknowledging receipt of your order and confirming its acceptance 
  •     Updating you on the progress of your order 
  •     Notifying you of any issues relating to your purchase e.g. delays in dispatching your goods 
  •     To verify your identity should we receive a subject access request from you (see section 5.2) 
  •     Internal record-keeping and reporting procedures 
  •     If you subscribe to our newsletter service, we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting. You will not be contacted by third parties. You will NOT receive promotional emails unless you opt-in to this subscription. We mail out typically weekly, although this may be less at some times of the year and more at busy times of the year, for example, on the run up to Christmas. 

Please note that this website is hosted by WordPress; when you interact with Filia Bespoke Jewellery. WordPress use traffic log cookies to identify which pages are being used on the site and to analyse visitor behaviour through statistics. Other types of cookies on our various platforms and tools which are integral to these systems. 
When you purchase through the website, your order and contact information is retained on the WordPress servers. These servers are located in Ireland and subject to the General Data Protection Regulations (GDPR) 2018. We retain order details for 3 years, for our financial records. 

The WordPress Privacy Policy is available here https://automattic.com/privacy/ 

  1. Sharing Your Details

    We may disclose your personal information to any Filia Bespoke Jewellery service provider (e.g. Royal Mail) or where we are required to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of the company and our customers. 
    This includes but is not limited to exchanging information with WordPress and other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. 
     
    We will only share information when it is necessary to do so for operational or legal purpose. Only the pertinent information will be shared. 

Deliveries sent by Royal Mail are dispatched from the Post Office counter – your information is not transmitted electronically. 
 
 
3. Our Newsletter 
 
Our newsletter is a great way to hear about our forthcoming products and promotions. We create the newsletter in-house but we use a MailChimp integration for email delivery. MailChimp include Web Beacons in the emails they deliver for us. They use the data to create reports about how our customers interact with our emails. They may also seek supplemental information in order to personalise their service to us. 
MailChimp have certified their agreement with the EU-US and Swiss-US Privacy Shields so, whilst your data is transferred to the USA, your data is subject to the GDPR and the Privacy Shields are recognised mechanisms for data protection compliance. 

Please be aware that your data will be subject to the MailChimp Privacy Policy, which is available here.  
 
You are automatically subscribed to the newsletter upon placing an order or creating an account with us. You can unsubscribe at any time by clicking the link in any email you receive or by contacting us directly.     

  1. e-commerce Tracking Tools
     
    4.1 Cookies 
     
    Cookies are very small text files that are stored on your computer when you visit some websites. 
    Cookies help identify your computer so a website can tailor a user’s experience, track shopping basket contents and remember where you are in the order process. 
    The website identifies your IP address and tracks your shopping basket contents and checkout progress. Our site software allows us to record some account-holder history. The information available to us serves several functions: 
     
     
  •     The information enables you to use the “my account” facility, to view and/or edit the personal information you provided when setting up your account in addition to your order/transaction history, wish list, and details of any returns made. Holding an account with us also speeds the checkout process. 
  •     We are able to identify our bestselling and most frequently viewed products and the offers that suit our customers best. 
  •     We are able to identify areas of our site that require improvement/clarification in order to improve your experience. 

 
We also use Google Analytics to help us improve your experience. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.filiabespoke.co.uk to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Google collects data pertaining to your device and location e.g. IP address, device model. Google collects the personal information that you provide to them e.g. if you have a Google account. For full details of Google’s Privacy Policy, please click here. 
 
As set out in section 2., we do not share your information with third parties unless it is necessary to do so for operational or legal purpose. 
 
 
4.2 Social Network Icons 
 
Filia Bespoke Jewellery website uses social networking icons and may sometimes embed video content from websites such as YouTube. If you visit a page with embedded content or access social network pages e.g. Facebook via the relevant icon the website, you may be presented with cookies from these sites. Filia Bespoke Jewellery has no control over such cookies, and you are therefore advised to check the third-party Privacy Policy for more information. 
 
4.3 Do Not Track and similar features 
 
Many internet browsers offer facilities to ask websites to stop placing cookies on users’ computers. 
If you wish to enable these facilities, the following pages may help you: 
 
Google Chrome: 
https://support.google.com/chrome/answer/95647?hl=en-GB&ref_topic=3421433  
 
Mozilla Firefox: 
https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature 
https://support.mozilla.org/en-US/kb/disable-third-party-cookies 
 
Internet Explorer: 
http://windows.microsoft.com/en-GB/internet-explorer/use-tracking-protection#ie=ie-11 
 
Safari: 
https://support.apple.com/kb/PH19219?viewlocale=en_GB&locale=en_GB 
 
 
Please note that disabling all cookies may affect the functionality of the Filia Bespoke Jewellery web page and you may not be able to use all of our features. 
 
5. Data Protection 
 
We take our duty to protect your information very seriously. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a number of physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
 
 
5.1 Data Controller 
 
For the purposes of the Data Protection Act 1998, the data controller is Filia Bespoke Jewellery, 1a Moira Rd, Ashby-de-la-Zouch, Leicestershire, LE65 2GB. 

  
5.2 Access to Your Information 
 
The Data Protection Act 1998 and incoming GDPR legislation gives you the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at 1a Moira Rd, Ashby-de-la-Zouch, Leicestershire, LE65 2GB. You do not need to give your reason for making the request, but it may help us improve the clarity of our communications, or our customer service if you do so. 
 
We must respond to your request within 30 days although we would hope to provide all relevant information within a much shorter timeframe. 
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

The GDPR introduces a right for individuals to have personal data erased. You can ask us to delete your data from our records verbally or in writing. We then have a maximum of 30 days to do so. 
We may contact you to ask for more information if we need to verify your identity, 
 
We try to keep our policies as simple and informative as possible. 
If you have any queries or would like further information, please contact us.